Refund and Returns Policy

At Amaze Online Store, we strive to ensure every customer is completely satisfied with their digital software purchase.
Because our products are digitally delivered, there are specific rules that apply to refunds and returns to maintain fairness, authenticity, and software license integrity.

🧾 1. Digital Product Nature

All items sold on Amaze Online Store are digital software licenses or downloadable activation keys.
Once delivered via email, the software key is permanently activated and cannot be returned, revoked, or reused by us.
Therefore, we cannot accept traditional “returns” as there is no physical product to send back.

💰 2. Refund Eligibility

We do offer refunds in specific circumstances, as outlined below:

You may be eligible for a full or partial refund if:

The software license key is invalid or non-functional, and our support team cannot resolve the issue.
You accidentally purchased the wrong product, and the key has not yet been delivered or activated.
You made a duplicate purchase of the same product in error.
The software cannot be installed or activated due to a verified issue with the product itself (not due to system incompatibility or customer error).

🚫 3. Non-Refundable Situations

Refunds will not be issued in the following cases:

The product has already been delivered and activated successfully.
You no longer need or want the software after receiving it.
You purchased the product by mistake but already received the license key.
The issue is due to system incompatibility, hardware limitations, or internet issues.
The customer fails to follow provided installation or activation instructions.

🔍 4. Refund Request Process

If you believe you are eligible for a refund, please contact us within 7 days of purchase.
To request a refund, email us at:

📧 contact@amazeonlinestore.com

Please include:

Your order number
The email address used for purchase
A detailed description of the issue (with screenshots if possible)

Our support team will investigate your claim and respond within 24–48 hours.

🕐 5. Refund Processing Time

If your refund is approved, it will be processed to your original payment method within 3–7 business days, depending on your bank or payment provider’s processing time.

🧑‍💻 6. Technical Assistance Before Refund

Before issuing a refund, our team will work with you to resolve any activation or installation issues.
In many cases, software-related issues can be fixed quickly with guidance from our technical support.

We are committed to helping you get your purchased product working properly before proceeding with a refund.

⚖️ 7. Chargebacks

We encourage customers to contact us directly before initiating a chargeback with their bank or payment provider.
All refund and dispute cases are handled promptly and fairly, ensuring mutual resolution.

Unjustified chargebacks may result in the revocation of your license and account suspension from future purchases.